Delivery
Items are generally dispatched within 1-2 business days after payment is cleared however please allow 5-10 business days for it to arrive. Your item will be sent via courier or Australia Post depending on its size and weight. Refer to the individual product page to check the delivery method.
Buyers will be able to trace the delivery online with a unique tracking number.
- Please be aware that PO Boxes cannot receive items above 25kg or longer than one metre.
- Buyers have the full responsibility to provide us with the correct delivery address and mobile phone number on the checkout page before payment. Any changes to address after checkout will not be considered as valid.
Aust Post Deliveries
Where goods are sent through Australia Post, the buyer may receive a knock on the door or a card in their letterbox indicating their item is available for pickup from their local post office. A signature is required for collection.
A re-delivery fee will be charged to buyers for items that are returned due to incorrect delivery address or failure to collect from the Post Office.
Courier Deliveries
Items will only be delivered during normal business hours (9am-5pm) on weekdays. Delivery is not available on weekends, public holidays or after business hours.
- A re-delivery fee will be charged to buyers for items that are undeliverable and/or returned due to incorrect delivery address or unsuccessful delivery.
- We cannot guarantee door to door delivery for every customer. Buyers in remote areas such as farms, islands, mining camps, small towns, or out-of-towners, etc may need to collect from their nearest freight depot.
Returns
Prior to returning any item, please contact us.
Returns are accepted in line with our warranty conditions.
Photos and/or videos of the item may also be requested to assist in the return process.
When a return is authorised, it is the buyer’s responsibility to ensure the product is packaged securely to prevent any damage during the return process. Failure to do so may affect the ultimate resolution to be offered, which may include repairs, replacement items or store credit at our discretion. If the product is unusable upon receiving or there is a major fault, the customer may choose between a full refund via the original payment method or a replacement product. Refunds may take up to 6 business days to be processed. In cases where a replacement product is to be provided, the replacement will be shipped at no cost to the customer.
30 Day Returns
If your item was purchased in error, or you’ve simply changed your mind, it may not be too late for a refund. To see if you are eligible please check below:
- We must be notified within 30 days of you receiving the item that you intend to return it. All relevant returns information will be provided at this time.
- The item must be returned at the buyers cost in original re-saleable condition with all tags and packaging (ready to be put back on the shelf)
- The item is securely packed to ensure it is received in original and re-saleable condition.
- The item/s are NOT opened, used, worn or damaged, and are in perfect condition when received.
- Do NOT stick or write anything on the item itself or its packaging. Please only write or place postage stickers on the outer postage packaging.
- If the item was sent with free postage, a 20% postage fee will be deducted from the refund amount.
- If the item has sustained damage in transit, or does not return as noted above, a revised refund amount may be required.
If you wish to take up this offer, please send us an email stating your order number, the item/s you wish to return, and the reason for the return.
Please note: We charge a fee (amount equals to the outgoing postage cost to us ) when a return is due to customer Change Of Mind.